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Privacy policy

Last updated: June 26, 2025

Privacy Policy

At Knot Yours, we care about your privacy—almost as much as we care about your pets! This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from www.knotyours.shop.

1. What We Collect

When you browse our site, place an order, or sign up for emails, we may collect the following information:

  • Your name, email address, phone number, and shipping/billing address

  • Payment details (securely processed via our payment provider—we never store your full credit card info)

  • Information about your pet if you share it (because we love them too)

  • Your IP address and device/browser info (used to help improve your shopping experience)

2. How We Use Your Info

We use the information you provide to:

  • Process and ship your orders

  • Send you order updates and occasional promos (if you opt in)

  • Improve our site, customer service, and products

  • Prevent fraud or misuse of our website

We promise never to sell your information to third parties.

3. Sharing Your Info

We only share your data with third-party services needed to run our shop, like:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping partners (e.g., USPS, UPS)

  • Email marketing tools (if you subscribe)

  • Marketing platforms like Google Analytics, Meta (Facebook), and Shopify Audiences

They only get the info needed to do their jobs—and nothing more.

4. Cookies & Tracking

Like most websites, we use cookies (not the kind your dog drools over) to:

  • Remember your cart

  • Keep our site secure

  • Help us understand how visitors use our site

You can disable cookies in your browser settings, but it might affect how our site works for you.

Cookies Necessary for the Functioning of the Store

Cookie Function Duration
_ab Used in connection with access to admin. 2y
_secure_session_id Navigation through a storefront. 24h
_shopify_country Used at checkout. session
_tracking_consent Tracks user preferences. 1y
cart Shopping cart functionality. 2w
cart_currency Shopping cart currency. 2w
checkout_token Checkout process. 1y
secure_customer_sig Customer login. 20y
_shopify_y Shopify analytics. 1y
_y Shopify analytics. 1y

 

For a full list of cookies used by Shopify, visit: https://www.shopify.com/legal/cookies

5. Behavioral Advertising

We use your data to serve you personalized ads through:

  • Google Analytics

  • Facebook Ads

  • Shopify Audiences (to reach similar shoppers on other platforms)

These tools help us understand your interests and show you products you may like.

You can opt out of some personalized advertising:

6. Your Rights

If you’re located in the U.S. or other applicable regions, you have rights over your personal data, including:

  • Accessing the information we hold about you

  • Requesting corrections or deletions

  • Opting out of promotional emails at any time

Just email us at contact@knotyours.shop and we’ll help.

California Residents (CCPA)

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA).
If you’re a California resident, you can still request:

  • Access to your personal information

  • That we delete or correct your data

  • To opt out of any future sale (even though we don’t currently sell your data)

To make a request, email us or use our contact form.

Promotional Incentives

From time to time, we may offer a discount (like 10% off) when you sign up for our emails. We value your trust, and this offer reflects our appreciation for your engagement.

7. Protecting Your Info

We take data security seriously. All transactions are encrypted, and we use secure servers and platforms. However, no method is 100% foolproof—so always protect your passwords and personal devices.

8. Children

Our website is not intended for children under the age of 13, and we do not knowingly collect their information. If you're a parent or guardian and believe your child has provided us with personal information, please contact us and we’ll promptly delete it.

9. Accessibility

If you need this Privacy Policy in an alternative format due to a disability, please contact us and we’ll be happy to assist.

10. Changes to This Policy

We may update this policy from time to time. If we make major changes, we’ll post an update here (and send an email if it’s really important).

11. Contact Us

Questions? Concerns? Just want to send us a photo of your pet?
Email us at contact@knotyours.shop or use the contact form on our site.